Politique de remboursement

We hope you love our pieces as much as we do but, should you be unhappy with your purchase in any way, please review our return policy below. 

We do have limitations on returns for cost, space and sustainability reasons! We encourage you to read our product descriptions thoroughly, triple measure your space, and reach out to us with any questions to info@lamarquiseinteriors.com prior to making your purchase so that we can help ensure you have all the information you need for a successful purchase. 

We have a 14-day refund policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate the return process, contact us at info@lamarquiseinteriors.com. Please note that we do not offer return shipping labels and shipping is non-refundable. The return shipping is your responsibility. If the item is damaged during the return transit, our team will evaluate and refund an appropriate amount based on its condition. A Damage Fee starting at 30% of the purchase price will apply. Please note if the item is considered unsalvageable, we may not be able to provide any refund. 

Once we’ve received and inspected your return, we will notify you and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note that it can take some time for your bank or credit card company to process the refund.

If you have any other questions, please reach out to us at info@lamarquiseinteriors.com.

Exceptions / non-returnable items
Certain types of items cannot be returned.

Ineligible Items for Return:

• Custom or made to order items, including art and furniture
• Medium/Large furniture items  such as dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, beds and any other items over 15lbs 
• Bedding, towels, and bath products (for sanitary reasons)
• Hardwired lighting
• Floor models and final sale items
• Items presenting signs of normal wear, such as sun exposure, humidity, or other natural factors.

Additional information:

• Shipping and Delivery fees are non-refundable
• Received purchases are not eligible for price adjustments
• Natural materials, such as wood and marble, have variations and their imperfections are not considered defects. As foreign wood adapts to different climates, it can shift in size which can result in cracking. This is not necessarily a defect of the product, but rather a beautiful reminder of its organic nature. 

Damages and issues
Please inspect your order upon reception and contact us with 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We thank you for your purchase from our small business, and we hope that our products and service reach up to your expectations.